IT Support Raleigh respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the IT Support Raleigh family of companies with your consent, as required by law or to protect IT Support Raleigh, its customers, or the public, or with companies that help IT Support Raleigh fulfill its obligations with you, and then only with partners who share IT Support Raleigh’s commitment to protecting your privacy and data. At any time you may contact IT Support Raleigh with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
Privacy and Data Security
At IT Support Raleigh, your right to privacy and data security is a primary concern. That’s why, when you visit computerrepairraleigh.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site.
IT Support Raleigh only asks for specific types of personal information.
In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.
Information we may request includes your name, e-mail address, phone number, address, type of business, credit card details, customer preference information, customer number and service tag number, as well as other similar personal information. Should you choose to apply for credit through our financial service providers, we may also ask for your social security number and other information to process your credit request. If we ever ask for significantly different information we will inform you.
IT Support Raleigh only uses your personal information for specific purposes.
The information you provide will be kept confidential and used to support your customer relationship with IT Support Raleigh. Among other things, we want to help you quickly find information on computerrepairraleigh.com and alert you to product upgrades, special offers, updated information and other new products and services from IT Support Raleigh Agents or contractors of IT Support Raleigh who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for IT Support Raleigh. IT Support Raleigh may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.
In addition, IT Support Raleigh may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if IT Support Raleigh reasonably believes it is necessary to do so to protect IT Support Raleigh, its customers, or the public.
You can opt-out of IT Support Raleigh’s marketing list at any time.
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only IT Support Raleigh (or agents working on behalf of IT Support Raleigh and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on IT Support Raleigh’s marketing list, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of IT Support Raleigh’s marketing list or update your information by following the opt-out directions contained within a marketing email.
IT Support Raleigh will not disclose your personal information to any outside organization for its use in marketing without your consent.
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of IT Support Raleigh for the purpose of performing services for IT Support Raleigh.
The online store at computerrepairraleigh.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. IT Support Raleigh is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 919-899-9948. It has always been a IT Support Raleigh practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to computerrepairraleigh.com are not covered by this privacy statement. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, IT Support Raleigh cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Children’s Privacy (Age 12 and Under)
IT Support Raleigh takes children’s privacy seriously. IT Support Raleigh does not seek to collect personal information about children through its Web site. IT Support Raleigh does not condition a child’s participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.
If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
Since we do not seek to collect any personal information about children, and we delete any information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.
Other Web sites
IT Support Raleigh’s Web site contains links to other Web sites that are not operated by IT Support Raleigh. IT Support Raleigh is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using various downloadable applications, such as Macromedia’s Shockwave/Flash.
BBB OnLine Privacy Program
Your privacy is important to us. By participating in the Council of Better Business Bureau’s BBBOnLine Privacy Program we have made a commitment to meet the program?s strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at www.bbbonline.org
All BBBOnLine Privacy Program participants are required to work with the program’s dispute resolution process. The Privacy Program will only accept complaints regarding the misuse of personally identifiable information by a website operator. For more information about the Privacy Program dispute resolution process visit www.bbbonline.org/privacy/dr.asp
Contact IT Support Raleigh
IT Support Raleigh is the sole operator of the IT Support Raleigh Web site. If you would like to contact us for any reason regarding our privacy practices, please write us at the following address:
IT Support Raleigh
2501 Blue Ridge Rd., Suite 250
Raleigh, NC 27606
IT Support Raleigh wants to help you keep your personal information accurate.
You can request the individual information that IT Support Raleigh has collected by submitting by writing to the address listed above.
Changes to the Policy
Privacy Statement Effective Date: February 1, 2010