Reactive IT Support Services
Call for affordable hourly rates customized for your needs!
Help Desk Technical Support – 24/7/365 – By phone, email, remote login, or on-site at your location, Computer Repair Raleigh expert engineers provide advanced Tech Support for a wide range of Microsoft Windows, Apple, Linux and Open Source software applications, distributions, and systems, 24/7/365.
Vendor Neutral – Technical Support for ALL Major Operating Systems and Software.
Sign up for Proactive Flat Rate Support for HUGE savings off our regular rates!
Pricing is individualized and estimated, based on your business needs. We guarantee competitive rates and will beat ANY labor estimate. You may wish to purchase one of our preventive maintenance programs for discounted labor rates and priority service. A service contract is NOT required . . . though available upon request.
FLAT RATE SERVICE
Flat Rate Service is available to select customers that we have placed on our maintenance program. The hidden cost of lost time and productivity due to technical problems is the single largest expect of business technology. With IT Support Raleigh you have the benefits of a fully staffed IT department, at a small fraction of the cost. You never have to worry about how much it.s going to cost to get your systems back up and running. We are at your service 24×7. When you do have a problem, there.s just one number to call, any time of day or night. This program requires at least one server and a minimum of five PCs to qualify. Pricing is based upon the level of service desired and the number of computers and servers supported. Please call for more details.
On-call emergency service (24×7) is available at a discounted rate… with a service contract. The exact discount would be determined by quantity of hours purchased in the service contract. This service includes four hour rapid response at a distance of up to 30 miles from Raleigh, NC. A four hour minimum fee applies. Emergency (24×7) service WITHOUT a contract is available at a rate of two times the applicable rate above, with a 4 hour minimum..
Monitoring services are available from $300.00* per month. We can remotely monitor Servers, Workstations, Network equipment, etc. to ensure peak performance and prevent costly down-time by finding and solving problems BEFORE they affect your business.
Services available from IT Support Raleigh can be retained on a scheduled basis or utilized as needed. Our technicians are trained on a variety of different networks and they are ABLE TO SOLVE PROBLEMS MORE QUICKLY THAN A SINGLE STAFF MEMBER WITH LIMITED EXPERTISE.
We support ANY brand of computer technology and pride ourselves on providing quick and personalized support on-site . . . via telephone . . . email . . . or through remote network access. We continually work with our clients to enhance and modify their systems to meet changing business needs and provide recommendations for implementing new and emerging technology. Please note that all rates are subject to change . . . and vary depending on the personnel and qualifications required of the job. Remote Support Services require payment in advance for services rendered.
*Denotes special pricing, which is subject to change without notice.