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Small Business IT Support

Published by Craig Petronella on

IT Support Raleigh Created the First Flat-Rate Small Business Plan for Raleigh-Durham Businesses:

  • Small offices seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service
  • Small organizations with limited budgets not meeting the requirements for our Managed IT Services, but want access to our high level of customer service and experienced team of engineers
  • Larger customers that want the added resources of our IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.

Plan Highlights

PC Maintenance
Automated Scheduled Anti Virus Updates
Automated Scheduled Spyware Prevention and Deletion
Automated Temp File Deletion
Automated Patch Assessments & Updates
Comprehensive Tracking of all Software and Hardware on each Desktop/Laptop
Detailed & Comprehensive Reports for Inventory & Preventative Maintenance Activities
Server Maintenance
Automated Daily Maintenance
Database Size Monitoring
Message Queue Monitoring
Event Log Monitoring
Service Monitoring
Security Patch Management
Service Pack Management
Core Health Monitoring
On Demand IT Service
Live Help Desk Support Hourly
Network Support and Administration Hourly
Strategic Planning and Guidance Hourly
Hosted Solutions (email, backup, spam filtering) Hourly
Onsite Support and Projects Hourly
Custom Development Hourly
Disaster Recovery Planning Hourly
Categories: IT Support

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